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Red Bunny

Privacy Policy

Last updated: 6 October 2026

This policy explains what personal information Red Bunny collects, why, who it is shared with, how long it is kept, and your rights. If anything is unclear, email info@redbunny.co.uk.

Who we are

Red Bunny (redbunny.co.uk) is a free directory that helps people find independent loss assessors in the UK and Ireland. It is run by Stephen Fegan, a sole trader trading as Red Bunny, based in Belfast, Northern Ireland, and in Ireland. Stephen Fegan is the “data controller” for the personal information described here. Contact: info@redbunny.co.uk.

Red Bunny is not a loss assessor and does not handle claims. The assessors listed are independent businesses. When you contact one, that assessor becomes responsible for the information you send them, under their own privacy policy.

We follow the UK General Data Protection Regulation and the Data Protection Act 2018, and, for people in Ireland and the European Union, the EU General Data Protection Regulation.

If you search for an assessor

  • Postcode or town. To find assessors near you, our server looks up the postcode or town you enter using postcodes.io, a free UK postcode service. Only the postcode is sent, never your name or contact details. Postcode look-ups are cached for up to 30 days to keep the site fast. Legal basis: legitimate interests (providing the search you asked for).
  • “Use my location”. If you choose this and your browser asks and you agree, your approximate coordinates are sent to our server for that one search. We do not store them. Legal basis: consent (your browser’s permission prompt).

If you send an enquiry to an assessor

The enquiry form asks for your name, email address, phone number (optional), the property’s postcode, the type of claim, a description of what happened, and any photos or documents you choose to attach.

  • We email your enquiry, including any attachments, to the assessor you chose, so they can reply to you directly. We also send you a confirmation email.
  • Attachments are never stored. They are deleted from our server as soon as the email has been sent.
  • We keep a private record of the enquiry itself (your details and message, but not attachments) so we can deal with problems, misuse or complaints. This record is automatically deleted after 12 months.
  • Please only include what the assessor needs. If your description includes information about health or injuries, you are choosing to share it with that assessor; we use it only to pass it on.

Legal basis: consent, which you give by ticking the box on the enquiry form, and steps taken at your request.

To stop spam, the site counts how many enquiries come from each internet connection. It stores a scrambled (hashed) version of your IP address for one hour only. Legal basis: legitimate interests (preventing abuse).

If you are a loss assessor

  • Directory listings. Many listings are created from publicly available information about firms, such as professional membership lists and the FCA Register or Central Bank of Ireland register (see Data sources). A listing shows business details: firm name, business address or area, phone, email, website, the claims you handle and regulatory numbers. Legal basis: legitimate interests (helping the public find independent assessors). You can ask us to correct or remove a listing at any time.
  • Creating or claiming a listing. We collect your business name, contact name, email, phone, postcode and password (stored only in encrypted form), and, when claiming a listing, your role, FCA number and any message you send. We use these to verify you, run your account and keep your listing up to date. Logos you upload are shown on your listing. Legal basis: contract (providing your listing and account).
  • Enquiries you receive come from members of the public through the site. Once you receive them, you are responsible for that information.

If you just browse

  • Server logs. Our server records basic technical details of each request (IP address, browser type, page requested, date and time) to keep the site running and secure. These are deleted automatically, normally within 14 days. Legal basis: legitimate interests.
  • Visitor statistics. We count visits using Umami, which runs on our own server. It uses no cookies, does not store your IP address, and cannot identify you. Legal basis: legitimate interests.

Cookies

  • Essential cookies: if an assessor logs in, WordPress sets cookies to keep them logged in. These are strictly necessary and do not need consent.
  • Advertising cookies: if we show adverts (see below), advertising cookies are only used with your consent, which you can give or refuse through the consent message shown when you first visit.

Advertising

We may show adverts provided by Google AdSense to help cover the cost of running this free service. Google and its partners may use cookies to show adverts and measure how they perform. For visitors in the UK, Ireland and the EU, personalised adverts are only shown if you agree through our consent message; if you refuse, you may still see non-personalised adverts. You can change your choice at any time through the privacy settings link shown on the site. Learn more at how Google uses information in advertising. Legal basis: consent.

Who we share information with

We never sell your personal information. We share it only as follows:

  • The assessor you contact receives your enquiry and attachments.
  • IONOS hosts our server.
  • Lark (Lark Technologies) sends and receives our email, including enquiry emails.
  • postcodes.io (UK) receives postcodes for location look-ups.
  • Google (USA) provides AdSense adverts, if shown.

We may also disclose information if the law requires it.

International transfers

Some providers, such as Google and Lark, are based in or use servers outside the UK and European Economic Area. Where personal information is transferred there, it is protected by the safeguards the law requires, such as adequacy decisions, the UK–US Data Bridge, the EU–US Data Privacy Framework, or standard contractual clauses.

How long we keep information

  • Enquiry records: 12 months, then deleted automatically. Attachments are never kept.
  • Listing claim requests: 12 months, then deleted automatically.
  • Assessor accounts and listings: for as long as the listing is live, or until you ask us to remove it.
  • Anti-spam records: one hour.
  • Server logs: normally no more than 14 days.
  • Location: not kept.

Your rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time (this does not affect anything done before you withdrew it). Email info@redbunny.co.uk. We will reply within one month, normally free of charge.

For information you sent to an assessor, you can also contact that assessor directly.

Children

Red Bunny is intended for adults dealing with insurance claims. We do not knowingly collect information from anyone under 18.

Keeping your information safe

The site uses encrypted connections (HTTPS) throughout, passwords are stored encrypted, enquiry records are private and visible only to the site administrator, and access to the server is restricted to the site owner.

Complaints

If you are unhappy with how we have handled your information, please contact us first at info@redbunny.co.uk. You also have the right to complain to a data protection regulator:

Changes to this policy

If we change how we use personal information, we will update this page and the date at the top.